You’ve probably heard the saying: “In life, the only constant is change.” 

Well, the same can be said for business. You can’t predict the future, but your company must be able to adapt to it. 

Especially when it comes to communication. Because when you have a future-proof system in place, you’ll be ready to handle anything that comes your way. Starting with your voice communication. 

Does Voice Communication Still Matter in Our Digital Age? 

Absolutely! Despite the popularity of chat, text, and email, voice communication remains the cornerstone of corporate communication. After all, it offers the kind of personal connection that other channels can’t match. In fact, most consumers prefer it – especially when dealing with complex issues. 

But what about in the future? Will investing in a VoIP communication service today adequately prepare you for tomorrow? The answer’s yes. Because voice communication isn’t going anywhere, it may become even better as advanced technologies, like AI-powered voice analytics, unlock deeper insights from each conversation. 

5 Characteristics of Future-Proof VoIP Communication Services 

Now that we’ve discussed the staying power of voice, it’s time to talk about what a future-proof VoIP system looks like. Future-proof VoIP communication services: 

1. Have cost-effective redundancy built in: It automatically switches to backup services if the main one fails, keeping your communications running smoothly at no extra charge. 

2. Integrate with your technology stack: The system can easily plug into your existing tools and software, like CRMs or messaging platforms, removing data silos and improving productivity. 

3. Are fully compliant: A future-proof VoIP service meets all necessary regulations, ensuring your company stays on the right side of the law while keeping your data (and your customers’ data) safe. These regulations include: 

• RAY BAUM’s Act  

• STIR/SHAKEN  

• Kari’s Law  

• Enhanced 911 (E911)  

4. Are API-friendly: It allows you to create customized connections and automated processes with all kinds of apps using Application Programming Interfaces (API). 

5. Can expand internationally: Whether you’re expanding globally or just need to communicate with partners abroad, a future-proof system should handle international calls and connections easily and without exorbitant fees. 

And a VoIP communication service from Beardon checks all five boxes. It’s reliable, user-friendly, and entirely virtual, which means no costly in-house setups or upfront investments. Just a manageable monthly payment per user. 

4 Risks of Not Future-proofing Your Communication with VoIP 

If you’re still on the fence about upgrading, we understand. Future-proofing your communication takes a lot of time and resources. But if you don’t, you’ll find yourself struggling with: 

• Rising costs: Maintaining and supporting legacy systems will become increasingly expensive as hardware starts to age and fail. Many providers aren’t even offering replacement parts anymore. 

• More downtime: Older systems are more prone to outages, leading to disruptions that can cost your business time, money, and customer satisfaction. 

• Less agility and flexibility: Legacy systems are often tied to a specific location, hardware design, or wiring configuration, limiting your ability to adjust to whatever your business might need. 

• Difficulty competing with others: If your system is down more often, can’t grow easily, and costs more, it’s going to be hard to compete in the market. Especially because companies with VoIP systems are 67 percent more productive than those without. 

The risks of future-proofing pale in comparison. And if you partner with a provider like Beardon, the transition from legacy systems to VoIP won’t be as daunting as you think. 

Wondering If You’re Ready to Future-Proof Your Communications? 

Say you’ve read the blog and are thinking you might be ready to take the leap. That’s great! Here are a few questions to make sure you’re prepared for the future: 

What is your work environment like? 

Understanding your current setup will help you choose a system that aligns with your long-term goals. If you haven’t already done so, consider offering hybrid work. 

What does your typical call flow look like? 

You don’t want to transfer inefficient processes to the new system, so analyze your call flows and address any bottlenecks before the switch. 

Who will handle the cutover? 

Make sure you have the IT talent necessary to support the transition. If you partner with Beardon, our team will handle this change management for you. 

Looking for a Future-Proof Investment? Check out the VoIP Systems from Beardon Services! 

Interested in learning more about how VoIP communication services can prepare you for an uncertain future? Reach out to the Beardon team today, and we’d be happy to answer any questions you have.