Summer’s almost here, and while your team might be planning vacations, cookouts, or some well-deserved downtime, your business phone system definitely shouldn’t be taking a break. In fact, summer is one of the most important times to assess and, if needed, upgrade your operations, especially your business communication, ensuring your operations run smoothly from here on out.
Now that spring is behind us, you can take the time needed to evaluate the current status of all your business systems. Why is now the best time? First, evaluating your business phone system can lead to significant cost savings. Second, call quality is crucial in maintaining effective business communication. In summer, you still have plenty of time remaining in the year to implement a new system without negatively affecting your fall and holiday season.
It’s hard to believe we’re already talking about moving towards the end of the year, but taking advantage now with the right communication tools will save you dearly in the future. Time to get into it.
Why Summer is the Perfect Time for a Phone System Checkup
Summer can mean different things for businesses. For some, it’s peak season—especially for hospitality, HVAC, healthcare, and tourism. For others, it’s a slower period that’s perfect for catching up on infrastructure improvements. Whether your business falls into any of these categories, evaluating your phone system now can help avoid future headaches. Businesses with multiple locations can particularly benefit from assessing their phone systems during the summer.
Think back to the last time you needed to make a major upgrade to your business systems. What worked? What didn’t work? At Beardon, we assist you from start to finish, ensuring everything goes off without a hitch.
Take, for example, a local HVAC company. Summer means phones ringing off the hook with emergency A/C repair requests. Just imagine the chaos if their outdated phone system crashed in July, right in the middle of a heatwave. Not only is customer satisfaction on the line, but so is their business reputation and, quite possibly, the financial health of the business. Don’t let this be you.
Related content: Why SMBs Are Switching to Cloud-Based Phone Systems
How to Tell if Your Business Phone System Needs an Upgrade
A common question we get is, “How do I know that the traditional phone system I have now isn’t meeting my needs?” Well, it varies for everyone, but to make things a bit easier to identify, here are some clear signs:
- Your current system is outdated and lacks modern features.
- You experience frequent call drops or poor call quality.
- The system is not scalable to accommodate your growing business needs.
- You lack integration with other essential business tools.
Call monitoring can help identify issues when receiving phone calls by allowing supervisors to monitor calls, ensuring quality control, and facilitating better team performance and customer service.
Dropped Calls and Poor Audio Quality
Your customers won’t stand to deal with crackly, hard-to-hear calls, especially when they’re already stressed about their air conditioning breaking down or needing immediate healthcare support. Call logs can provide insights into call quality issues, helping to identify and resolve them promptly. In any potentially highly volatile interaction, eliminating any sort of negative experience or poor customer service is vital.
That may seem straightforward and normally something that can be brushed off, but maybe a customer is without A/C and it’s 95 degrees outside, and they have an infant at home. You can expect very little wiggle room for error or compassion when they’re working with you. But upgrading to a modern VoIP phone system from Beardon means crystal-clear, HD voice quality for every call.
Lack of Flexibility and Mobility
Do your incoming calls keep you tethered to the office? Mobile apps can enhance the flexibility of phone systems, allowing seamless communication across devices. Can your remote employees easily take phone calls away from the office without moving mountains or sharing personal cell phone numbers? VoIP phone systems give your team the freedom to work from anywhere with a strong internet connection—whether from home, a service vehicle, or even the beach! External communication shouldn’t be hard, and Beardon’s solutions come with multi-device support, letting your team respond swiftly and professionally from wherever they are.
High Monthly Bills and Hidden Costs
Are you still paying hefty fees for traditional phone lines? Unlimited domestic calling can significantly reduce costs by eliminating per-call charges within the country. You need to make it a priority to move away from analog lines sooner rather than later. The FCC has officially deregulated traditional phone lines, so the price will continue to rise until they’re ultimately turned off for good. Businesses using Beardon’s VoIP phone system typically save up to 45 percent on their monthly phone bills. That’s money better spent on expanding your business or investing in team-building summer events.
Related content: VoIP Phone Services vs. Traditional Phone Lines: Which Is Right for Your Business?
Business Communication Tools
The right business communication tools are essential for facilitating effective communication within and outside an organization. These tools include phone systems, video conferencing software, instant messaging apps, collaboration platforms, and desktop and mobile apps. The right communication channels can enhance productivity, improve customer engagement, and reduce costs. When selecting business communication tools, organizations should consider factors such as scalability, ease of use, and integration with existing systems like your customer relationship management platform.
Actionable Tips for Proactive Business Communication Management
This article aims to help those out there who need assistance. Our company is focused on business communication and networking infrastructure, so we can be the experts who guide you through your next steps. Here’s what you can do today to ensure the business phone service your company relies on is ready for summer:
Schedule a Communication Audit
Summer’s an ideal time to schedule a quick communication audit with a VoIP provider like Beardon. During this audit, technical communication can be evaluated to ensure it effectively supports your business communication strategies. Our local experts can assess your current setup and offer clear, straightforward recommendations tailored specifically to the phone system upgrades your business needs. There’s no guesswork involved.
Train Your Team
Once the decision to move forward is made, the next critical step is training. Unified communications can enhance team training and collaboration by integrating tools such as voice, video, messaging, and collaborative features. Ensuring your staff understands how to make the most of your office phone system’s features, like smart call routing, voicemail transcription, and call recording, will make or break the success of the transition. Beardon provides easy-to-use VoIP systems with intuitive interfaces, ensuring even your least tech-savvy employee feels confident handling calls.
Establish a Reliable Backup Plan
Summers can bring unpredictable weather, causing power outages and disruptions. Virtual phone numbers can be part of a reliable backup plan, allowing businesses to maintain communication even during such events. You never know what’s going to happen, so having the peace of mind to know that your customer support is set up for success, whatever comes your way, is priceless. A cloud-based phone system from Beardon ensures your communication stays operational, letting you redirect calls to mobile devices seamlessly during unexpected downtime.
Related content: Why Your Business Needs Managed Telecom Services
Why Choose Beardon for Your Business Phone Systems?
Choosing Beardon isn’t simply about cutting costs; it’s about gaining a local partner dedicated to your long-term success. Our team is part of your community, and we understand your challenges because they’re ours, too. Whether you’re a bustling hotel, a busy healthcare provider, or an essential HVAC service, we’ve got your back.
Beardon’s solutions are customizable and scalable, fitting businesses of every size. From seamless video conferencing to multi-location support, our comprehensive VoIP systems are designed to adapt to increasing call volumes as your business grows.
Make the Call; You’re Ready for an Upgrade
Don’t wait until a crisis hits to reconsider your communication strategy. The ideal time to evaluate your business phone systems is right now—so you can get the best business phone system before the summer rush.
Visit Beardon VoIP Services to discover how we can help upgrade your business communication. Or better yet, contact us directly to schedule your FREE communication audit today. Upgrading to a small business phone system with Beardon will ensure your business stays connected and ready for whatever summer brings.
